Got an email saying I have switched off Web Protect, but I haven't...

[PaulB2005]

Hi

As above I have received an email advising I have switched Web Protect off. But I did not.

I have read this thread (https://community.ee.co.uk/t5/Broadband-Landline/I-just-got-an-email-telling-that-I-had-switched-off...) and the advice there doesn't help because when I go into the "Advanced Web Protect" option in the app, it states "Something went wrong. Try again".

No matter how many times I try again "Something went wrong".

[Leanne_T · Accepted solution]

Morning @PaulB2005 

Thanks for coming to the community. 

If you are getting an error message in the app, please give us a call and the team will get your Web protect and this error message in the app looked into for you. 

Let me know how you get on 🙂

Leanne.

[PaulB2005]

Hi Leanne

Thank you. 
I will call as soon as I can 

regards

Paul

[Leanne_T]

Thanks very much @PaulB2005 

Merry Christmas 🙂

Leanne.

[PaulB2005]

Well in the end I didn’t have to do anything. 
went into the app just now and all the options appeared and sorted. 
many thanks @Leanne_T 

[Leanne_T]

Great news @PaulB2005 

Thanks for coming back and letting me know 🙂

Merry Christmas. 

Leanne.