Full fibre not working

[Tjgriff79]

My internet isn’t working the LAN light on the Openreach box isn’t in and I’ve tried resetting it and unplugged and making sure everything is in correct but still nothing 

[Tjgriff79]

No hasn’t worked at all, turned the Wi-Fi box back on and it came straight on a solid green light 

 

[Tjgriff79]

 

I’ve done both and nothing and the light in router doesn’t change at all either when turned it off and back on still that solid green colour 

 

[Tjgriff79]

Yep done router and light still stayed solid Green didn’t even flicker 

[Mustrum]

Have you given it time, put the kettle on and had your cuppa?

If the ONT is still the same after 5 mins, try the same on there.

Just seen your next post - are you able to log into the router and report the advanced status?

You are posting faster than I can type.

[Tjgriff79]

How do I log into my router???

[Tjgriff79]

I’ve turned off my open reach and my router is still on with solid green light not even flashing nothing

[Mustrum]

I think you will need to call the Broadband Care Team in the morning when they open.

[XRaySpeX]

@Mustrum : Pardon? So what? You don't have exclusive posting rights!

You previously requested OP to reset both of them & he queried you. So I reminded him.

[XRaySpeX]

Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

On the Advanced Settings > BB > Internet page ensure WAN Port is ON.