Full fibre not working

Tjgriff79 · ‎05-01-2023

My internet isn’t working the LAN light on the Openreach box isn’t in and I’ve tried resetting it and unplugged and making sure everything is in correct but still nothing

Mustrum · ‎05-01-2023

Which ONT do you have. If a LAN light is not on it suggests the router is not connected.

This BT page should help identify the ONT https://www.bt.com/help/landline/lights-on-the-openreach-modem

Which router do you have, and what lights are on?

Tjgriff79 · ‎05-01-2023

Mustrum · ‎05-01-2023

Have you tried a reset of the router and ONT?

Tjgriff79 · ‎05-01-2023

How do I do that please

Mustrum · ‎05-01-2023

Just turn it off at the mains, leave it for 30 secs and turn back on again.

Tjgriff79 · ‎05-01-2023

Is the Wi-Fi box you mean?

XRaySpeX · ‎05-01-2023

Both of them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎05-01-2023

Yes, the EE router.

Mustrum · ‎05-01-2023

I see @XRaySpeX has jumped in, I really wanted this to be done one at a time. Especially as you say you reset the ONT in your first post.