Broadband speeds

[Amy141625]

Just transferred from Sky to ee as the speeds were shockingly bad at £40 per month and so far 2 weeks in not finding speeds much better possibly worse the. Sky! Any ideas?  Thanks 

[Chris_B]

@Amy141625   What was your estimated speed?  You’ll of had an email stating this after about 7-10 days. 

[Amy141625]

Hey, nope

ive had no emails been transferred since the 15th of December now 

[Mustrum]

@Amy141625   what speeds are available in your area? If you enter your phone number in the BTW DSL checker, and post the results hiding your number it will give us a better idea of how to help.

Use the address checker if you don't know your phone number - but hide the address. 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.