So on Monday the 6th of October we had a fibre connection installed, it worked for a short time after the installation engineer left and then it failed. Which has put me through the merry go round of EE customer service having to put me on hold while they contact openreach who then say "The engineer will call you" and they never do. I've now been told by an EE customer service representative that I will get a call maybe on Monday or by Wednesday of next week.
We've got no internet service, my nephew is autistic and has already had at least 3 meltdowns due to the distress of not having any access to the things he uses online. I'm autistic myself, so I have been exhausted by trying to get the problem fixed. I'm at a loss as what to do if Openreach continue to be unresponsive, other than putting in a complaint with openreach via the chatbot about the engineers conduct when that opens again.
