My Broadband was extremely slooooow until an Openreach engineer finally visited on 4th August this year. My maximum speed had been 15 - 18 mb download and 0.05 mb upload for several months prior to that. (for reference emailing a n mp3 file to a friend could take 30 minutes as I guess there may have been many faulty packets re-sent)
EE engineers had called twice and had advised me that the router was faulty. EE sent me a new one but it was no better. The EE broadband helpdesk arranged for the Openreach engineer to visit and he found a faulty module in the local cabinet. The helpdesk told me that I would get a couple of months refund on my broadband. I've just received my October bill and there's still no sign of the refund. Does anyone know how long this is likely to take until I get this please?
And, as an aside, does anyone have any fixes for the appalling EE wifi? I have 2 extenders and wifi still only covers half of the downstairs area of the house)
