Not how to deal with a known repeating fault !!!

[RustyLi]

I have had frequent broadband outages for months this week I lost connection completely. 

On speaking to Tech help I was told I had the "green light issue oh yes lots of folks have had that problem we need to send you a new power lead.

If any company has a known failure they should proactively manage a customer focused response. WHY did Ee not send all of us who have that router a power cable proactively rather than wait for us to experience a service outage. 

Oh and the power lead next day did delivery hopefully of course it did not arrive but EE's not minor bill for service did. 

Yes Customer services I expect  a discount !! 

[XRaySpeX]

@RustyLi : EE did act proactively but perhaps not enough. Mine arrived w/out ordering it 1 hour after the same day I received a text saying they were sending them out generally for some SH+'s. It came by by Royal Mail with return bag for old 1. See EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

[JimM11]

@RustyLi Just know way off knowing what you have is good/bad or ugly, dealing with it EE do what they need to, there business is for that purpose and Green light is possible but can also be other reason's as well!