Fiber to the cabinet

[gazmix_1973]

Hi

Do EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.

Thanks

[gazmix_1973]

No the family hardly use the computer there is just going to be 1 account in the house paid by the family that includes landline & ADSL BB. 

I contribute but it's gotten pricey as apparently it's not be regraded or something., been £48 a month for 6mbps for ages. It's in family members name so i can't go in shop without him & he can't get there to allow me to make alterations to account, they say he has to but am sure i can do it on phone.. . Confusing but will get sorted

[XRaySpeX]

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@gazmix_1973 wrote:

It's in family members name 

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That's the only thing that matters to EE! It doesn't matter who uses it or even who actually pays for it. The upgrading to FTTP can can only be done by that family member, the owner of the contract. You could do it for them online by using their EE a/c.

[gazmix_1973]

Yes it's his name when i login to the account but here in community it's me not my family member. I think 2 seperate accounts, one for community as i'm here for help  & the family member who pays the bill..  I'll try call & see what happens.. All so unstraightforward as said. Thanks 

[XRaySpeX]

They won't speak to you about the a/c over the phone unless the family member has already nominated you to speak on their behalf. It's the family member's a/c. Best to upgrade online.

It's only not straightforward cuz you are representing yourself as the family member. Even here it confuses us. You started off by talking about your EE BB & somebody else's landline & we answered in that vein, but it turned out not to be the case & our advice did not entirely fit.