BILL

seonagc · ‎28-01-2026

Good Afternoon

On my Account I have a Final Bill showing, I have not opted out to leave EE, could you advise

Peter_W · ‎28-01-2026

Welcome back to the Community!

Very occasionally if there's been an input error when someone is trying to switch broadband providers, they can accidentally try to take over your line which would put an automatic cancellation request at our end.

Like @Schockwave mentioned if you give our team a call, they should be able to check this and get the takeover cancelled 😊

Peter

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Schockwave · ‎28-01-2026

@seonagc , we have no account access, you will have to speak to customer service to get this looked into.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Peter_W · ‎28-01-2026

Hey there @seonagc.

Welcome back to the Community!

Very occasionally if there's been an input error when someone is trying to switch broadband providers, they can accidentally try to take over your line which would put an automatic cancellation request at our end.

Like @Schockwave mentioned if you give our team a call, they should be able to check this and get the takeover cancelled 😊

Peter