Extender for SH31B.

[BDPA1977]

Hello there 👋 

I have just had an SH31B hub installed and am looking for an extender upstairs. I have read posts saying that I need an SW30A extender but cannot see where I can buy one. Does EE sell them? EE also recommended a TP Link extender but I am technically illiterate and don't know which one.

Any help most gratefully received.

Many thanks 

Ben

[bobpullen]

The SW30A's are provided on a subscription basis and the add-on is called 'Smart WiFi', details here. I don't think they're sold outright by EE.

[XRaySpeX]

Smart WiFi Plus is not included in Essential & All Rounder plans. Which plan do you have?

[BDPA1977]

Thanks for your message. I have the Fibre Essentials 67.

[JimM11]

@BDPA1977 The extender is an add on service from EE, think the cost is an additional £10/month and up to '3 units if required' and only if you wish to go that way. From answer above @bobpullen if you click on the word "here" it will take you to the explanation of the service. HTH

Possible TP-Link if you wish to look at the outright purchase, that should work with your new EE router.

TP-Link Mesh WiFi 6 Booster, Ultraxtend WiFi Range Extender with 1 Gigabit Port, AX3000 Mbps Interne...

[XRaySpeX]

You can buy 1 to 3 Smart WiFi+ for £100 outright.

[BDPA1977]

Ah ok. Thanks. I have gone for the following which I am told should do the trick: 

Thanks again, all. 

[bobpullen]

---

@XRaySpeX wrote:

You can buy 1 to 3 Smart WiFi+ for £100 outright.

---

I'm not sure that's an option? The £100 quoted on that page relates to the bill credit Wi-Fi guarantee.

[BDPA1977]

I will call EE again tomorrow as that thing I bought doesn't appear to work and so is wending it's way back...

[XRaySpeX]

The Legal bit:

If we still cannot solve any WiFi blackspots, then you can claim back a £100 on-off bill credit.

---

@bobpullen : I read that as you get the £100 bill credit if it doesn't meet the guarantee of reaching your not spots. Anyway a significant bill credit can always be claimed as a refund to your payment method. Otherwise if it works you've bought them for £100 outright. 

It's a Money-back guarantee! You can't give money back unless you have spent money in the 1st place 😉 .