Rubbish signal after being transferred from BT Mobile

[Queenspark4]

Hi  I to moved from Bt to EE  what BIG MISTAKE that was adviced to move to full fibre EE so move broadband,tv,landline and mobile that was in January 2024 still trying to sort mobile out but now cancelled the TV and landline they just did not work on EE and in my opinion the installation was very poor EE said it was to there standards very poor 

[Chris_B]

@Queenspark4  Are you using a DV phone plugged in to the router? 
  Are you using or trying to use the Tv box  via aerial mode or Wi-Fi mode ?   If via WiFi mode the box has to be within 5 metres of the router. 

[Queenspark4]

Sent from my iPad. Yes the landline was on DV every time anyone ring they said there was a engaged tone we tried to ring out we got the same EE tried to repair the fault but it only work one or two calls no one could ring us so I cancelled it now using Mobil and that no better very poor service been on going since January. As for the tv when router was in the living room it worked fine on BT . EE in there wisdom put it in dining room a good18/20 meters away from the tv when I asked why he put there he said would work fine when it didn’t he said I could buy a20 meter lead from eBay not the answer I was looking for when I rang EE the tv experts said the BT box would not work onEE fibre so we cancelled the tv box again very disappointed outcome .TV now working fine but no record box which is all we wanted