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Home Broadband Not Working

Tumbleweed01
Explorer

‎19-07-2024 09:34 PM - edited ‎19-07-2024 09:37 PM

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Hello All. 

I've been with EE many many years now but it seems my home hub is struggling to connect.

So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and  home broadband account with EE?

 

Could it be because I've been with them since the Internet started back then I think it was Orange?

 

What's the best way forward now? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-07-2024 10:16 PM

Which model of router are you using? A Home Hub is a BT router.

What exactly did the person at the other end say about your line? Was it that you had a landline with BT & a BB connection with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Tumbleweed01
Explorer
In response to XRaySpeX

‎20-07-2024 08:01 AM

The helpline helper said he could see a landline but there was no Internet connection showing so it was not with EE he told me it was with someone else, but my home hub is EE router 🤔

0 Helpful