Home Broadband Not Working
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19-07-2024 09:34 PM - edited 19-07-2024 09:37 PM
Hello All.
I've been with EE many many years now but it seems my home hub is struggling to connect.
So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and home broadband account with EE?
Could it be because I've been with them since the Internet started back then I think it was Orange?
What's the best way forward now?
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19-07-2024 10:16 PM
Which model of router are you using? A Home Hub is a BT router.
What exactly did the person at the other end say about your line? Was it that you had a landline with BT & a BB connection with EE?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-07-2024 08:01 AM
The helpline helper said he could see a landline but there was no Internet connection showing so it was not with EE he told me it was with someone else, but my home hub is EE router 🤔
