Ee and sky q wifi booster issue

[Eddy060367]

Hi after months of backwards and forwards with sky and replacement sky q boxes.

Hi everyone, i think i have finally got to the bottom of my issue.
My setup was the new ee hub and 3 ee wifi boosters. Sky q main box hard wired, x3 mini boxes, one of which is hard wired.
I contacted ee and they suggested resetting router with the pinhole in back of device, i did this and this hit out all 3 of my ee wifi boosters, which i decided to leave off just as a test for a few weeks. Sky has been working perfectly with no disconnections.
So last night i decided to connect just one of the ee wifi boosters back online right next to the router.
Came down this morning and sky q main box was disconnected again with the fan going.
Have reset ee hub again and disconnected the ee wifi booster. This seems to be the issue, i will keep boosters disconnected and monitor again.

I changed to ee from bt and had wifi discs with bt and they were never an issue. So obviously there is a major issue with the ee wifi boosters and sky q compatibility. I can no longer use my 3 boosters.

Please advise

[bobpullen]

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@Timbo45 wrote:

I think one of the issues with Sky Q is wifi channel 36 usage.

It's imperative that no other devices - router or extenders etc - use channel 36 on the 5GHz wifi band.

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That's insane if true! It's completely impractical for Sky to assume that nothing else on the network will be using the same 5GHz spectrum.

[Timbo45]

@bobpullen Just google "does sky q use channel 36" if you doubt the my comment.

[bobpullen]

@Timbo45 - not doubting it may exclusively use ch36; it's just entirely presumptuous (of Sky?) to expect that nothing else will be operating in the same spectrum. You wouldn't be able to guarantee this with EE's latest routers regardless as you have no control of the 5GHz channel selection; they do prefer higher channels, but won't always use them depending on the radio environment.