18-01-2025 01:23 PM
Has anyone received their switch credit I have waited over 28 days. I have had no communication to say my email has been received and have now sent several more. None have been answered!
Solved! See the answer below or view the solution in context.
27-11-2025 04:03 PM
same here I have been waiting for a reply as well, sent them all the required details. They said they are going to cover upto £300 but no replies to the emails!
27-11-2025 05:12 PM
@sstar123 You are e-mailing the correct team, there is normally some kind off automated response so you know they have it?
27-11-2025 05:51 PM
i emailed to the one provided in text and in the website, can you please provide me the correct email address then? switch-team@ee.co.uk i emailed here but received no automated email.
27-11-2025 06:12 PM
Hi @sstar123
Welcome to the community.
That is the correct email address. You can find the terms of the offer here on the Switching Credit help page.
Chris
27-11-2025 08:03 PM
@sstar123 as @Christopher_G has pointed out, give them a call at least you might get some conformation that it is received and they are indeed processing or backlogged with claims etc! Fine tooth comb and every little detail to be sure it's done correct!