13-03-2022 02:10 AM
Title. Call support office is closed and apparently there’s no reported problems in my area, but my internet went down three hours ago and the smart hub has been flashing yellow since. Taken every piece of advice I can, turned it on/off, nothing.
13-03-2022 09:15 AM
Hi @jakobexmachina,
Welcome to the EE Community. 🙂
Is your internet connection still down this morning?
James
14-03-2022 02:18 AM - edited 14-03-2022 02:20 AM
came back early afternoon next day, and now it’s doing the same thing again (1am)
14-03-2022 07:58 AM - edited 14-03-2022 07:59 AM
Thanks for coming back to us.
Please give our Broadband Care team a call on 0800 079 8586 and they will help you with the Smart Hub.
Thanks 🙂
Leanne.
14-03-2022 12:02 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps when it is up, which will help us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
10-04-2023 07:29 PM
My WiFi is doing the same as yours, did you find a resolution?
10-04-2023 09:38 PM
@Claire261964 if you follow the steps in the post above from @XRaySpeX and report the results we should be able to help you.
Otherwise follow the steps in the Help pages.