EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[SafffonBurrows]

Hi, I still don’t have my code 😞 I got a phone call yesterday and he said it will take up to 7 days but then I saw it’s due to expire before this. I am unable to see the web form on the complaints section, is it still there please? 

[Katie_J]

Hi @SafffonBurrows. 

Thanks for letting us know. 

We have flagged this with the relevant team. 

If you have still not received your code, please give us another call. 

Please report back here on the community if you need further assistance. 

Thanks, 

Katie

[SafffonBurrows]

Which department should I ring please? 

[XRaySpeX]

@SafffonBurrows : There is no specific dept. to ring. You call EE CS on the Freephone no.(Opt 1) in my sig.

[DianeF1]

I am wondering if anyone had success in claiming the £100 iPad?

[JimM11]

@DianeF1 Yes there was a couple who did so, the offer is now closed and expired date wise. You would need to check with EE were you stand with it now.

[Ali_A]

Hi @DianeF1 

If you've not yet received your code, please give our customer service team a call where a guide can raise a ticket by filling out a specific form for this to be processed manually. 

Ali 

[Jamesarnold888]

4th time calling now in the last couple weeks. Keep getting told form has been filled out and I’ll be getting a email with a code. Still no code. 

[SafffonBurrows]

It’s 7 days today since I got a phone call from EE saying within 7 days I would get my code, no code received 😞 

[Shiyingchoo19]

Same here. They are disgraceful