EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[Jamesarnold888]

I’ve just spent another 40 mins being passed about and put on hold. My latest excuse is there are loads  of forms being processed and there’s a back log. Would a email to the people that qualify for the deal not of gone a miss just to let us know it’s being processed and don’t waste time calling

[Bzyku]

Hi I just get my iPad yesterday. What help me to go forward is making complaint on website online. Then I told them what ppl write here that billing department should has info about that promotion.

good luck 

[Shiyingchoo19]

May I ask how do you make the complaint online? Is it on ‘ message us’ ?

[Bzyku]

Contact ee > make a complaint 

or just put ee complaint in google 

[JimM11]

@Shiyingchoo19 Make a complaint is below linked.

ee.co.uk/help/contact-ee/complaint

[XRaySpeX]

@Bzyku , @Shiyingchoo19 : You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[SafffonBurrows]

I filled the online web form complaint in on 10th September and still waiting to hear back.

I’ve also had no code from when the Jake from complaints rang me and said I would get one within 7 days. 

[JimM11]

@SafffonBurrows Did the promotion not all end by 11.59pm on the 4th Sept 2026?

[GavinMonk]

Yes, Success i've actually received the iPad. 

[JimM11]

@GavinMonk Did you do it all before the 4th Sept shutdown on the offer?