EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[XRaySpeX]

When did you order? Any offer made with a sale cannot be claimed until at least 14 days after installation of BB, so as prevent you getting the offer & cancelling during the cooling-off period.

[klsavage77]

Hi I was also advised I could get this offer and that it was available until 15th July but when I’ve tried to order today the offer is gone. So annoying. Hope you get yours sorted 

[M8G1CM1k3]

Hi there, it's been over the 14 days but still no email?

[JimM11]

@klsavage77 The offer may be closed, but what is the claim period is that still open for you?

[M8G1CM1k3]

I had purchased it when the offer was open, but I've received no email?

[JimM11]

@M8G1CM1k3 If You purchased it and paid for it at the point in time there should be a record off it against your account, all you have to do is see when the payment was taken from your account by whatever method you did it by.... If stocks are low or EE is waiting on the old used iPads to be ready once they have them no doubt the will start sending them out!

[Poppy82]

I have the same problem. I phoned and was told it would appear under rwards agter the cooling off period but it hasn't. 

[Katie_J]

Good morning @Poppy82. 

When did you purchase the eligible broadband deal?

I would love to see if I can help with this. 

Katie

[M8G1CM1k3]

I was told it would take 14 days and it's been over that, I checked my spam and my onbox and nothing. I tried to get an answer and they was just trying to sell me mobile and TV.