EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[Shiyingchoo19]

Can you advise what I need to do to to be able to get the code?

[hughesyy94]

I have followed this advice, and not a single person has been able to help me.... I have 2 days left to make the claim, and everyone seems to want to fob me off and place me through to a different department

[Richemlyn]

I've also contacted EE many times as I qualify for this and I keep getting fobbed off everytime! Not happy! Has anyone had any luck getting the code from customer services!?

[MeeGee]

Hi, has anyone had any success with this. I have also called several times, raised complaints (over the phone) that are closed pretty much straight away, but nothing. Just completed the ee web complaints form in the hope that this may help. But I am curious to know did anyone get their iPad?

[Richemlyn]

Starting to think its a scam, or it's cost them more than they thought it would!

[JimM11]

@Richemlyn It's hard to say, but an Apple iPad normal cost around the £430 mark for £100 is a real good saving for anyone.

[SafffonBurrows]

I got called twice today on the back of a complaint I made over the phone, I picked up 2nd time, first time thought it was a spam call because it wasn’t 150 number but it was EE actual number. A guy called Jake rang me regarding my complaint and said I’ll receive the code in 7 days to use on the EE store and then to ring back if I don’t receive it. Will have to see what happens…

[GavinMonk]

It’s actually happened, received the code today & successfully ordered, fingers crossed it doesn’t get lost in the mail 

 

[MeeGee]

Hi everyone, submitted a web complaints form around 2pm. Got a complaint reference number by text shortly afterwards. At 4:15, I got my code through. I am not sure if it was the complaints form or they resolved whatever issue they had that was preventing people from receiving their codes, but for those still waiting could try using the web complaints form (https://ee.co.uk/help/contact-ee/complaint) to see if it helps push things along. Good luck!

 

 

[Richemlyn]

Update I got my code this evening but it said to redeem by tomorrow basically so I hope people who are waiting get it sorted!