EE iPad A16 WiFi £100 with broadband

[M8G1CM1k3]

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

[GavinMonk]

I am Having issues getting any sense from EE about this.

I ordered my 500 mbps full fibre broadband on 27th June 2026, on the assumption that I will received the advertised iPad A16(WiFi) for £100. My activation date of 04th July 2026, I contacted EE on 27th July & was told I need to wait until 45 days after activation date, by which time I will be contacted about the offer, I have an email confirming this dated 27th June 2026.

Today 21 August 2026 is day 46 (If you don't include actual activation date) & I have had no communication from EE.

I called EE twice today & have essentially been told that i'm lying, as they have absolutely no knowledge of this offer ever existing, even though I have forwarded said emails confirming the offer. There obviously is no managers available to speak to me & I am now in the process of raising a complaint.

Help where else can I go as nobody can advise me of how to get hold of customer care.

Many Thanks

Gavin

[JimM11]

@GavinMonk Yes see the reply that @M8G1CM1k3 did just a few up from your reply. Good luck you are going to need it.

Also see the link supplied above by another posting in the thread.

iPad A16 WiFi Yellow | EE

www.ee.co.uk/products/ipad-a16-wifi takes you same as the link above.

[Bzyku]

Just had call with them. Big difference bcos been told that i will get my voucher code in up to 7 days by text msg. Will see what’s happened 

[SafffonBurrows]

I’m in the same situation with this deal, I got told I need to ring the sales team and did today and the guy on the phone did not know anything about this. I’ve been told I need to wait another week for someone to ring me back on my complaint which I know will not happen. Has anyone got the code for the iPad deal yet? I ordered my broadband on 8th July. 

[SafffonBurrows]

I’m in the same situation with this deal, I got told I need to ring the sales team and did today and the guy on the phone did not know anything about this. I’ve been told I need to wait another week for someone to ring me back on my complaint which I know will not happen. Has anyone got the code for the iPad deal yet? I ordered my broadband on 8th July. 

[SafffonBurrows]

How do you get in contact with customer care team please? It’s been over 45 days and I’m still waiting for this iPad code as part of my broadband deal. 

[XRaySpeX]

@SafffonBurrows : Try calling EE CS on the Freephone no.(Opt 1) in my sig.

[JimM11]

@SafffonBurrows Or from the @Alex_H earlier also. ""If you have not received it within those 45 days, please                              get in touch and our team will help get the voucher sent to you to claim the discounted iPad.""

[Shiyingchoo19]

Please can anyone advise me what to do because I am still waiting for the code. I rang EE a couples of time and they do not know any of these

[JimM11]

@Shiyingchoo19 2 days to go and then there is nothing at all.