EE didn't cancel my old broadband.

[tombell01302]

A year ago I upgraded my phone and when I was there I switched my broadband from plusnet to BT through EE. I specifically asked if I needed to cancel my old broadband the girl in the store said no she would inform them about the change and I didn't need to do anything else. A year on and it seems she didn't. And I've been paying for my old broadband all this time! I'm going back to the store soon to complain what's the chance of being reimbursed for this?

[XRaySpeX]

@tombell01302 : Unless you got a 2nd landline laid to your home your BB should have auto migrated from PN to BT & your PN contract should've auto cancelled. This is something you'll have to take up with BT who were responsible for taking care of the whole migration.

However if you switched from landline BB (FTTC or ADSL) with PN to Full Fibre (FTTP) with BT, 1 does not replace the other & it is your responsibility to cancel with PN.