cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

just signed up for fullfibre.

fgb
Explorer

Couple of questions, since the salesman lied to me !

apparently a hole needs to be drilled into a wall and wire fed into an EE hub . I will very probs need permission from my Housing Association landlord anyway.

Okay this is very annoying sice i was told the opposite, However, i have an excellent FRITZ box 7590 router which my current BT broadband feeds and I will retain.  Do i HAVE to use the EE hub ? if so I will cancel and go back to BT

 

Thanks in advance

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@fgb : 

  1. Yes, a hole is drilled into outer wall to bring the fibre into the home to an ONT modem box fixed to the inside wall. From there an ordinary (Cat 5e) Ethernet cable is connected to the router. See How is EE Full Fibre Installed?
  2. You only need to use the EE supplied router if you have also ordered DV (Digital Voice). If you use your own router you may have to swap the EE router back in when you are reporting a fault & EE need to investigate.

What is the name of the EE BB plan you have ordered including its speed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Full Fibre 74 Core 

 

Thanks for your help !