EE broadband "up and running" but not working

SpenceSir · ‎21-01-2026

Hi all,

Wondering if anyone could give me advice. It's my activation day with EE (switching from Vodafone) but my hub is just flashing orange.

I know it says it can take up to midnight to activate but I have received emails and text messages from EE to say my broadband is up and running. So then when I run a diagnostic check it says there's a problem and suggests to schedule an engineer.

What should I do? Wait the full day in the hope it's starts working? Or trust the diagnostic bot and schedule an engineer?

Any help would be appreciated,

Thanks

XRaySpeX · ‎21-01-2026

I'd wait until tonight & if it's not up call CS in the A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎21-01-2026

I'd wait until tonight & if it's not up call CS in the A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎21-01-2026

@SpenceSir Stick the vodafone hub back on, if it is working, then you have not been switched over yet!