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EE Smart Hub Pro White list

Huggons1
Established Contributor
Established Contributor

‎11-12-2024 05:50 PM - edited ‎11-12-2024 05:53 PM

I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart Hub Pro?

 

Cheers 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎11-12-2024 05:56 PM

@Huggons1  Did you have to do this with your previous router?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Huggons1
Established Contributor
Established Contributor
In response to Chris_B

‎11-12-2024 06:24 PM

No, just seems to be a glitch with the Smart hub pro. 

 

Have factory reset the both devices too

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XRaySpeX
EE Community Star
EE Community Star

‎11-12-2024 07:17 PM

There is no such whitelist. Any device on your LAN will have unrestricted access to the Net. It just can't be accessed unsolicited from outside.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎11-12-2024 08:22 PM

@Huggons1  Just to check and I know this shouldn’t matter but is your device ( phone or tablet ) connected to 2.4Ghz and not 5Ghz ?      It should just be plug it in the router ( not a switch) and set it up.   It should automatically be given a IP address by the router.   Which version do you have ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Huggons1
Established Contributor
Established Contributor
In response to Chris_B

‎11-12-2024 09:59 PM - edited ‎11-12-2024 10:01 PM

Plugged in with ethernet and the device connects via 2.4 GHz band on ZigBee channel 11

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