WiFi 7 LAN ports

rowsell71
Investigator
Investigator

HI,

Just moved over to WiFi 7 on EE and i am having trouble with extenders, i have 1 plugged into port 1 with no issues. i have another in port 2 and nothing works, i have tried ports 3 and 4 same results.

i have also tried to connect the smart hybrid in ports 2,3 and 4 and that wont connect either?

how do i check the ports are on or off?

at 1 stage i had an extender in port 2 and it appears as a device on Port 1?

any help will be great.

thanks

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

Ports are not switchable off.

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Northerner
EE Community Star
EE Community Star

Hi @rowsell71 

Do you need the extenders as the improved WiFi frequencies on WiFi 7 should mean a better signal.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi, Sadly my house is made of clay lump and I loose the signal in parts of the house.

Just not sure why only port 1 works and the others don't?

Thanks XRaySpex, not sure why I can't get anything connected to ports 2,3 or 4?


@rowsell71 wrote:

Hi, Sadly my house is made of clay lump and I loose the signal in parts of the house.

Just not sure why only port 1 works and the others don't?


Bit of a shame. 

Have you checked the router settings to see if the ports are active (data sending and receiving). 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you.

How do you check the ports if they are active?

Mustrum
EE Community Star
EE Community Star

@rowsell71   If you move the cable you have in port 1 to the other ports, does the extender still work?

 

Hi Mustrum,

I have 2 extenders plugged in, 1 in port 1 and working with 10 devices connected. The other is in port 2 with nothing connected and not registered.

I have just taken port 1 out and put in port 4 and I now have the following:

Port 4 (was in port 1) has now got nothing connected and is not shown in port 4. 

Port 2 which was inactive now is active and shows 10 devices connected?

Not sure why they won't work at the same time. Extenders are 2 different style extenders so it would not be conflicting with each other. If I unplug the now port 4 the connected devices drops from 10 to 9 devices connected to port 2???

Mustrum
EE Community Star
EE Community Star

@rowsell71   what make/type/model numbers are these extenders?