EE Smart Hub Pro White list

Huggons1 · ‎11-12-2024

I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart Hub Pro?

Cheers

Chris_B · ‎11-12-2024

@Huggons1 Did you have to do this with your previous router?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Huggons1 · ‎11-12-2024

No, just seems to be a glitch with the Smart hub pro.

Have factory reset the both devices too

XRaySpeX · ‎11-12-2024

There is no such whitelist. Any device on your LAN will have unrestricted access to the Net. It just can't be accessed unsolicited from outside.

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Chris_B · ‎11-12-2024

@Huggons1 Just to check and I know this shouldn’t matter but is your device ( phone or tablet ) connected to 2.4Ghz and not 5Ghz ? It should just be plug it in the router ( not a switch) and set it up. It should automatically be given a IP address by the router. Which version do you have ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Huggons1 · ‎11-12-2024

Plugged in with ethernet and the device connects via 2.4 GHz band on ZigBee channel 11