EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

[XRaySpeX]

Received text today from EE saying:

Hi it's EE here.

We've found that some of our power adaptors on some of our Smart Hubs may stop working sooner than expected. They're not dangerous, but they can fail over time.

To make sure you're not affected, we've sent you a new power supply.

Please replace your old one with the new one as soon as you receive it.

Thanks for your help.

Received said power supply 1 hour later by Royal Mail with return bag for old 1. The accompanying leaflet states that this only applies to the Smart Hub Plus.

I don't even use the SH+ (SH32B) that they have registered to me.

[Clecky1]

Well when I rang up and spoke with tech team yesterday they ran tests and identified a power supply issue and said they would send a new one. When I later saw this thread i rang up again to ask why not known fault I hadn’t been sent a new supply back in the summer. I was then told  hubs sold in Dec also had an issue. 

I am just a customer. Not a tech person. 

[Clecky1]

Thanks I’ve never pressed 1 as that’s not broadband. The point is that the only way of talking about an ongoing issue is to not follow the tech options that take you to the texting threads ( we are running tests etc ) but to threaten to leave! 
the ivr used to be more accessible in that  you used to be able to opt to speak to an agent. 
 Yes, I will be writing!!!

thanks again. 

[JimM11]

@Clecky1 Take a look at the link, you may be able to spot which one is your type!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Clecky1]

I know what hub I have. As does EE. It’s up to them to communicate known problems. I don’t spend my time looking at EE websites. I’m a consumer who has a smart hub plus. I work from home. So when I don’t have broadband it’s a problem. To discover this was known issue and Ee has customer date they could have prevented my loss of earnings by sending a new PSU   
anyway. Let’s see what happens. As they now say there is a network issue. 

[C4RLY]

They're saying that to calm you! It will be the PSU and make sure you get compo! I suggest getting new one on amazon, you can could be several days without it! 

[XRaySpeX]

@Clecky1 : Try calling CS on the Freephone no. (Opt 1) in my sig.