no internet

[Julie1010]

can someone tell me if their EE broadband isnt connecting with tv laptop phone etc....

[Rach_H · Accepted solution]

Hi @Julie1010,

Welcome to the Community!

I'm sorry to hear you're having trouble with your broadband connection. 

If you text HELP to 66033, then our team will look into what is happening in your area, and let you know any updates they have. If they aren't able to find anything then they will give you a call, and do some further investigation.

Rach

[XRaySpeX]

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?