EE Home Hub Pro question

[Memnon]

I have recently upgraded to Home Hub Pro 7

Couple of questions to those that know - 

1. It has a green phone socket at the rear, can you connect an analogue phone or can EE digital phones be paired with the Hub? 

2. I purchased the 1.6GB service upgrade.  If I run a Bandwidth speed test, it returns around 850 MB, and that is on any of the BB test sites.  EE said the service is 1.6 GB but individual equipment won't get that speed - seems strange.

[JimM11]

@Memnon Did you order the EE Home Phone package from them, if so yes phone connects into the back of that Pro Hub.

As to the speed, 1. do you have a High Speed ONT installed for the connection, look at the ONT Ethernet cable port, yellow 1Gb/s version, Orange 2.5Gb/s version, you need the Later to get up to that speed.

If PC Ethernet connecting you require to have at Least a 2.5Gb/s port to get anything above the 850Mb/s you are recording, and will need a GOOD wireless WiFi mobile to hit the 1.6Gb/s mark....

Use the EE app speed test gives you both results, speed to the Hub and speed to the Device you are using.

(2) How to set up your Digital Home Phone - The EE Community Watch the Video for the phone connection methods.

[XRaySpeX]

1. Normal analogue phones can be connected to the green socket at back of router or into an ATA adapter plugged into a mains socket away from router. BT's dedicated Digital Home Phone handsets connect over DECT to the built-in base station in the router.
2. Try running the speed test in the EE app. That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

[Memnon]

I had home phone package - maybe its no longer on the new 'package'  if I plug phone I get message rather than dial tone.

I have WiFi 6 connection that is rated up to 9.6Gbs and as its only 6' from the router should easily get more than 1 Gbs

My concern is that Support desk was saying I can't get higher than 800- 900 Mbs on any one device.

[Memnon]

Thnx ... I'll check first if it's in the package