EE Home Hub Pro question

[Memnon]

I have recently upgraded to Home Hub Pro 7

Couple of questions to those that know - 

1. It has a green phone socket at the rear, can you connect an analogue phone or can EE digital phones be paired with the Hub? 

2. I purchased the 1.6GB service upgrade.  If I run a Bandwidth speed test, it returns around 850 MB, and that is on any of the BB test sites.  EE said the service is 1.6 GB but individual equipment won't get that speed - seems strange.

[JimM11]

@Memnon Did you order the EE Home Phone package from them, if so yes phone connects into the back of that Pro Hub.

As to the speed, 1. do you have a High Speed ONT installed for the connection, look at the ONT Ethernet cable port, yellow 1Gb/s version, Orange 2.5Gb/s version, you need the Later to get up to that speed.

If PC Ethernet connecting you require to have at Least a 2.5Gb/s port to get anything above the 850Mb/s you are recording, and will need a GOOD wireless WiFi mobile to hit the 1.6Gb/s mark....

Use the EE app speed test gives you both results, speed to the Hub and speed to the Device you are using.

(2) How to set up your Digital Home Phone - The EE Community Watch the Video for the phone connection methods.

[XRaySpeX]

1. Normal analogue phones can be connected to the green socket at back of router or into an ATA adapter plugged into a mains socket away from router. BT's dedicated Digital Home Phone handsets connect over DECT to the built-in base station in the router.
2. Try running the speed test in the EE app. That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

[Memnon]

I had home phone package - maybe its no longer on the new 'package'  if I plug phone I get message rather than dial tone.

I have WiFi 6 connection that is rated up to 9.6Gbs and as its only 6' from the router should easily get more than 1 Gbs

My concern is that Support desk was saying I can't get higher than 800- 900 Mbs on any one device.

[Memnon]

Thnx ... I'll check first if it's in the package 

[JimM11]

@Memnon Listen to the support if you wish, they could be right but that's all up to you. a 1Gb/s Ethernet connection you will get around the 980Mb/s mark if the device is capable of sustaining that, a 2.5Gb/s Ethernet port in your PC will get you up to the Rated speed that OR apply to the ONT which is 1.8Gb/s with the throughput at the 1.6Gb/s after the overheads.

Combined wireless/wired if your PC can do it then full speed..... External pushing is what you expect, see the Picture below when it gets cleared this is what i do Internal on a FF500 connection using Asus Router. My old Samsung A54 rated at 1200Mb/s nearly gets there on a good day, when the system wants to play. External around the 520Mb/s mark that is all the pipe clamp allows for me!

Asus speed that can be done.

[JimM11]

@Memnon The service upgrade relies on EE doing the software fix applied to your account, and if you DO NOT have a high speed ONT then OR Openreach have to come out swap the ONT and get it assigned to the Network and EE.

Phone may take a day or couple to get phone operational but do listen to the message you get when you check it's operation. Couple off day's max, after that it's a call to EE CS as to why it's not working.

[XRaySpeX]

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@Memnon wrote:

if I plug phone I get message rather than dial tone.

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You do not have the Digital Home Phone service.

[Memnon]

That is settled then

[JimM11]

@Memnon It's worth the check but yes you may not have it, mistakes get made, i have Digital Voice with Vodafone, unfortunately something got messed up VF side back in the April move, they have been trying to fix but just about ready to give up on it all now, nearly 3 months and still not working!