EE Broadband APP WifI Controls not working

[Mart30]

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I  have spoken with the technical team at EE on two occasions and they have recommended i reinstall the APP and restart the router.  I have now done this many times and the APP features are still not working.   This is very very VERY frustrating!    I am going in circles with the EE technical team and it is not clear how or if this will be resolved.  EE is not living up to expectations.  If there is an issue, i would prefer EE acknowledge the fault and advise when it will be fixed rather than directing me to do the same thing over and over again (i.e reinstall the app).   Can anybody help?   Is this new feature just a myth?

[MGray1]

I have this same issue. Switched to EE about 10 days ago and service working fine but have this same message in the app when I go onto the controls centre which is annoying as the reason I changed provider was to have the control over devices. Any suggestions please on who I need to speak to. 

[qucharsky]

I’ll be brutally honest - I switched in November and still can’t use it… call EE and speak to technical support but I would not hold my breath unless it is not the same issue everyone else is having. If it is then your options are to cancel if you’re within 14 days or to stay and accept you will have to wait unknown amount of time sadly 😞

[Thommo54]

Good luck with that. Hope you get sorted and then we all can.😂

[TuckerUK]

I’m under the TMC team at the moment and spoke to Mark yesterday morning. I’ve had nothing but issues since I joined in October with the EE app WiFi controls. I currently can’t use the app at all as it disconnects the hub every single time. I was sent out a new hub last Saturday and had a scheduled callback with the TMC team yesterday. Sadly the new router had no effect whatsoever on the EE app crashing my full fibre connection. I now have it in writing on my account and the phone call was recorded that they have told me I’m free to leave free of charge. As they can’t guarantee when the app will be fixed. I have another scheduled callback next week to discuss my decision what I’m doing. I now have a new altnet ISP installing full fibre tomorrow morning between 8-12. I’ve given EE 5 months of my time and money to fix the issues with the EE app. I now have had enough simple as.

[Zippyifrit]

I rang them today and they said a update was coming on the 25th on March to fix this in a FireWire update to the hubs 

[Thommo54]

That would be good 🤞

[qucharsky]

I can confirm I was told the same today so maybe finally this sad embarrassing episode can come to an end for EE. Fingers crossed for 25th of March 😂 

[Gabriel78]

Hello,does anyone else have the same problem with this new ee app?I can’t see my broadband contract in the app or control my wifi.I called customer service too many times and i am  running out of patience with ee.Please let me know if someone managed to have it sorted.I am giving them another couple of days and after that i will cancel the contract as they don’t deliver what they promised.Really,really disappointed.

[Gazzeck]

There is a software update supposedly coming out later this month so we'll
have to see if that actually cures all the issues with the EE App?

[Gabriel78]

Thank you and fingers crossed as i am really running out of patience with them.False adverts everywhere saying you can do this and you can do that but actually nothing is working.