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EE Boraodband dropping out constantly for past 24 hrs

Tom0878Holly
Explorer

‎23-01-2025 08:51 AM

My Broadband has been has been dropping out for the past 24 Hours every 20 mins or so for about a min and then starts again . I am just outside Newcastle . Is anyone else having problems . 

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2025 09:38 AM - edited ‎23-01-2025 09:40 AM

Newcastle may not be very relevant but your EE BB plan & speed and your EE router model would.

What colours are the router's lights when this happens? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP