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EE Smart Hub Pro is... Weird (High Ping Spike Issues?)

Profile closed
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‎19-01-2025 11:58 AM - edited ‎19-01-2025 12:05 PM

So I replaced my BT Smart Hub 2 with a Smart Hub Pro and my initial impressions were great, the wireless signal is much better everywhere in the house, longer distance and faster speeds without even having a Wi-Fi 7 devices.

Now the weird downsides:

  1. I noticed when doing speed tests my ping would go from an average of 4ms then suddenly jump all the way to something like 157ms for a second.
  2. The Smart Hub Pro takes like 20 or 30 seconds to finally establish a connection with my PC after I have turned it on, with the BT Smart Hub 2 this was instant. (I am using ethernet yes)
  3. I'm not sure if this related to the first point with random high pings but on Discord, some messages will get stuck sending, or trying to load images in a discord channel/chat will buffer. I'm pretty sure this happens with websites too I will have to refresh the page then it will suddently work fine. 

So there appears to be an stability issue with connection/high ping spikes (even on a wired connection)

Frimware version is: r2.64.3-R-1213091-PROD-1

Seeing as we have VoIP our only options are to continue to use the EE Smart Hub Pro and hope firmware doesn't take to long to come out and fix it (lol) or downgrade the Wi-Fi in the house and go back to the BT Smart Hub 2 which at least was stable.

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6 REPLIES 6
BlockyMan
Established Contributor
Established Contributor

‎19-01-2025 12:46 PM

I'm not sure if they share any firmware but I was having the same problems on the Smart Hub Plus.  I'm getting sub 1ms jitter now with a third party router.  Sounds like you might be better going back to the BT hub.

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Profile closed
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In response to BlockyMan

‎19-01-2025 12:57 PM - edited ‎19-01-2025 12:58 PM

I did also try the Smart Hub Plus a while ago and it did suffer from the same taking a long time to establish a connection to my wired PC, but it took even longer than the Smart Hub Pro, so I think firmware wise someting is definitely shared between them and needs to be looked at.

The beefier hardware in the Smart Hub Pro just further hides the lack of firmware optimization 🤣

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Profile closed
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‎22-01-2025 02:48 PM

Well this isn't good, another issue I have identifed is while my S23 is connected to the smart hub pro (Wifi6E) which is what it auto puts it on, occasionally apps in the app store (google play store) will show a warning (Failed to installed), but then when i turn Wifi off and let them update through my SIM network (4g/5g) it downloads/installs straight away. This would indicate wifi instability or even dropped packets, not good esspecially if you're a gamer.

I don't care if the bt smart hub 2 is 2 Wi-Fi generations older than the Pro, it was stable! 🤣😂

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Profile closed

‎22-01-2025 07:01 PM

@Profile closed Keep building on your list as you find out what is happening!

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Ewan15
Skilled Contributor
Skilled Contributor

‎23-01-2025 08:32 AM

@Profile closed A proper speed test that shows up dropped packets is https://speed.cloudflare.com/ 

I have seem dropped packets using this with the SH+ (Smart Hub Plus)  before now.

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BlockyMan
Established Contributor
Established Contributor
In response to Ewan15

‎23-01-2025 09:22 AM

Yeah, I noticed this too.  I'm pretty sure the Smart Hub Plus suffers from buffer overflow and once that happens it starts dropping packets.  A restart seems to sort it out but I've abandoned it now as that was too much work.  EE equipment just isn't very good IMO.

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