EE/BT Blocking access to mail.micloud19.com

[Gill98]

Hi,  

I have called in a few times to try and get this resolved, to no avail.

I can not access my work emails (outlook) on my home computer with EE as a provider.  It gets immediately blocked and says to check the proxy and firewall settings.   The only way to get access to them at home is to turn the wifi off on my phone and access them through 4g on my phone, but this is of no use with much larger emails with attachments needed from computer etc.

Mail.miclould19.com works perfectly well on the work broadband provider and other broadband providers as it has been checked to see if it was a universal problem.  But no, only my ee/bt provider.

The older email address mail.micloud5.com is allowed through and works, but everyone has been migrated to the newer email mail.micloud19.com as this is the newer version as the micloud5 is no longer being supported.  

I am having to screen share from home to the work computer to access my work emails, but this is my no means ideal as that computer will no longer be available, leaving me unable to work on emails.

This needs sorting urgently please.

Regards.

Gillian

[XRaySpeX]

Yes, switch AUTO to OFF.

Call who? Don't you have access to your own router?

[Gill98]

Hi,

Yes I have access, I went through it the other day when on the phone to them, so kept a note of the address to gain access to it via the internet.

I was thinking of calling ee again to explain what is happening and to let them know it is not just me it is happening to etc.

[JimM11]

@Gill98 Don't bother calling EE, will make no difference to them, concentrate on getting your EE Router to another DNS Server! with the guidance of @XRaySpeX 

[XRaySpeX]

Sorry, I'm giving you a shot at getting rid of this issue. What you tell EE about it is up to you. I doubt they'll be interested.

[Gill98]

Thank you will do.  I lived in hope for a while lol

[XRaySpeX]

I would hope you still live in hope of my suggestion fixing your issue.

[bobpullen]

I don't think changing DNS is going to help if it's the Advanced Web Protect that's blocking things. From what I understand, that's a little more involved than a simple DNS intercept. EE would need to remedy the situation.

The only alternative being to disable the Advanced Web Protect entirely (which should be largely 'safe' but would be a shame to have to resort to).

[XRaySpeX]

Still worth a try.

[Gill98]

Hi

I am going to call them again to explain what is happening to see if they can resolve.  I don't hold out much hope.  I don't really want to turn of the web protect.  Trouble is you can allow access but is only for an hour at a time and no option to allow all the time.  

[XRaySpeX]

Have you tried changing DNS & see if that overcomes it?