EE/BT Blocking access to mail.micloud19.com

[Gill98]

Hi,  

I have called in a few times to try and get this resolved, to no avail.

I can not access my work emails (outlook) on my home computer with EE as a provider.  It gets immediately blocked and says to check the proxy and firewall settings.   The only way to get access to them at home is to turn the wifi off on my phone and access them through 4g on my phone, but this is of no use with much larger emails with attachments needed from computer etc.

Mail.miclould19.com works perfectly well on the work broadband provider and other broadband providers as it has been checked to see if it was a universal problem.  But no, only my ee/bt provider.

The older email address mail.micloud5.com is allowed through and works, but everyone has been migrated to the newer email mail.micloud19.com as this is the newer version as the micloud5 is no longer being supported.  

I am having to screen share from home to the work computer to access my work emails, but this is my no means ideal as that computer will no longer be available, leaving me unable to work on emails.

This needs sorting urgently please.

Regards.

Gillian

[WillKirk]

Just by chance I was checking out the Advanced Web Protect, under Broadband, on my app and saw something was blocked today on my Mac:

That being the case, I was wrong and it IS EE. And it looks like the only way to beat it is to turn the protection off altogether:

(if images not showing, need approval then they will show).

Try turning Advanced Web Protect off in your app, and then see if your problem disappears, even if as a temporary solution while you gain evidence to beat EE over the head with it.

[JimM11]

@WillKirk No stick would be big enough, all the oops have to be taken care off in a process! Hopefully app is working!

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[Gill98]

Hi,

Yes I stumbled across that just now earlier today.  Trouble is it will only allow access for an hour (a flipping hour) then it blocks it again.  I am concerned about turning it off completely due to threats etc.   I feel I need to call them again as I have screen shot like you to prove it is actually EE that is blocking it. 

Thank you for taking the time to respond to me, you have been most helpful.

Do you know if there is a way of allowing that website all the time.  Perhaps if you complain too they might actually start listening and know it is a them problem.  What do you think.

[Gill98]

Indeed, they would not listen when I was telling them that people with vastly more experience (the actual provider of the Exchange network email systems) has confirmed after looking on my computer that it was in fact them.   Arghhhhhhhh

[XRaySpeX]

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@Gill98 wrote:

Do you know if there is a way of allowing that website all the time.

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Probably by switching your DNS away from EE's.

[Gill98]

Hi

I did this and allowed access to the mail19 etc.   Trouble is it only allows access for 1 flipping hour, then you have to do it again.  I can't see anywhere that allows access forever without turning the whole web protect off which I do not want to do.   Did it give you just an hour on yours.

[Gill98]

Does that mean changing broadband provider?   I really want to avoid that if possible.

[XRaySpeX]

Not at all! I would never have suggested it if it did.

To try to get round this issue switch the DNS in the router, under Advanced > My Network > IPv4 Config > DNS Servers, away from EE's Auto ones to Manual with 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS	1.1.1.1 & 1.0.0.1  

[Gill98]

hi

I am presuming you would need to turn of the auto option to make this happen.  

I will need to call them again to explain all this to them I think?

Thank you for being so helpful.