24-07-2023 12:08 PM
Have Broadband and phone contract with EE but pay BT line rental (copper wire). We have recently had building work done but builder has covered over our internal telephone connection. I now need a new feed into the house. I don’t know whether I have to do this via EE or BT.
My gut says BT but whenever I have had line problems in the past they have organised the engineer. I don’t want to start ping ponging back and forth between the two organisations.
24-07-2023 01:37 PM
@Ladyjane2022 If your BB is with EE you should be calling EE. You could always contact a telephone engineer yourself to have this fixed as you’re going to be charged for it.
24-07-2023 01:54 PM
As your landline is with BT & it is broken, you must contact BT. Treat it as that you are unable to use the phone & so it is a voice issue. Avoid mentioning BB as it may complicate matters.
24-07-2023 02:07 PM
24-07-2023 02:28 PM
The main problem is how to contact the Engineer. Most of the systems chuck you around to a ‘bot’ or go around in circles getting your line checked.
Managed to speak to someone today at BT when I phoned about moving home I was then transferred to someone who listened and actioned my problem. They originally also said I should contact an Engineer but was unable to give me a contact number. I think they could hear that I was at the end of my tether and could just as easily cancel my accounts with them and EE, as not in contract with either.
24-07-2023 05:29 PM
Which Engineer are you talking about? You don't directly contact Engineers of your ISP or landline provider. They arrange any Engineer's visit as & when necessary.