Derby - Internet been down for 5 days now

[Baphometrix]

I've spoken to someone almost everyday. No idea what's goin on, they don't seem to either, other than 'there was a problem and it was being fixed on Friday'. Router turns on but just blinks aqua. Even after resetting, switching on & off, etc. Now have no internet all Xmas. Ridiculous. Tempted to switch providers. Anyone else in Midlands experiencing similar? Best be sorted by January as I work from home.

[XRaySpeX]

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[Samanthacollins]

1. Yep where in norminton and now have no internet connection so no TV or anything 😭 ridiculous 

[XRaySpeX]

@Samanthacollins: What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?