Contact

JH822 · ‎05-08-2022

How does anyone ever get to contact customer services? Everything is menus that do not help. If you select broadband it is then a range of texts and proposed phone calls that don’t even ring then say there is a missed call when it did t ring! EE is now a total nightmare to what it used to be. I don’t think the merge with BT did them any favours.

XRaySpeX · ‎05-08-2022

Have you tried the Freephone +44 800 079 8586 - Option 3. I always get thro' to a person straightaway w/out going thro' further menus.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

JH822 · ‎05-08-2022

How do you even get to speak to customer services - never an option

Schockwave · ‎05-08-2022

Hello @JH822 ,

Welcome to the community,

I have rung EE for both broadband and mobile and there is always help, not sure why you are having problems, but there is a free number you can ring if you click on the contact EE at the top here, which you may find easier to use instead.

Anything anyone can help you with here, so long as it is not account related?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎05-08-2022

Have you tried the Freephone +44 800 079 8586 - Option 3. I always get thro' to a person straightaway w/out going thro' further menus.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

beckykeir123 · ‎23-09-2022

All the phone numbers wont answer. This is beyond Ridiculous. How on earth they expect anyone to stay with them when it's such hassle to upgrade.

Leanne_T · ‎23-09-2022

Hi @beckykeir123

If you call us on 0800 079 8586, your call will be answered when an agent is available.

Hope you get this sorted.

Leanne.

beckykeir123 · ‎23-09-2022

hi, thank you so much Lianne!! (:

Leanne_T · ‎23-09-2022

No problem @beckykeir123

Have a lovely weekend.

Leanne.

KnyperAl51 · ‎18-11-2022

Over the last two days I must have spent a couple of hours trying to get through without success.

The only thing that works with EE is when they are taking money from you - they are super efficient at that!

I'm going to Google how to move my number to another supplier.

Leanne_T · ‎18-11-2022

Hi @KnyperAl51

Please call us on 0800 079 8586 and one of the team will be happy to help when they are available.

Leanne.