CloudFlare Throttling Issue (FTTH)

[andyxl987]

I have EE's Full Fibre package and hadn't had any problems in about 10 months of service. However, for the last 24 hours (maybe longer) I am experiencing extremely slow speeds to certain sites. For example, loading a discord channel may take 4 minutes to load. The emoji panel makes dozens of requests in a short frequency and also fails to load correctly.

I do not experience this issue while connected to a VPN.

I experienced something similar on Friday using 5G (also with discord) but put that down to signal issues.

Discord is not the only site that is affected. I host some public services on a remote server (Germany) and use CloudFlare proxy in front of these. Speed issues are also apparent for these, which again, do not reproduce when using a VPN. In fact, if I edit /etc/hosts to bypass CloudFlare's proxy, everything loads instantly. Note, that Discord also uses CloudFlare.

While it's possible the issue is my end, e.g. my router, Friday's issue while on mobile has me wondering if there's some issue between EE and CloudFlare? There appears to be severe throttling where the first several requests are fine and any subsequent requests are exponentially slower to send/receive.

I've also encountered similar while pulling images from docker hub and github container registry (although I do not believe either use CloudFlare).

[XRaySpeX]

@bobpullen : Yes, it's worth a try.

The '@fs' rule is overridden when you use BT creds.

[Akiyama8641]

The router is an EE Smart Hub, however, unfortunately, it's not something I can try as, while I obviously have the username, I do not remember the password (the router came pre-configured with it), and to my knowledge it isn't written down anywhere (I've checked all the usual spots, and clicking "Show password" in the router page uselessly just shows the text "hidden for security").

[XRaySpeX]

You chose that pwd when you joined Wanadoo.

[Mustrum]

@Akiyama8641  There used to be help page on the help section that described how to work your password from your username, seems to have disappeared.

That said, the broadband care team should be able to provide it.

But also, a factory reset on the hub should bring back the default settings. You may need to disconnect the dsl/wan cable when changing the username to the BT one @bobpullen  has mentioned.

[XRaySpeX]

@Mustrum : That help page was only for the "PRODUCTIONHQNUN..." Usernames, not for the old legacy domains.

[deemzed]

The throttling through Cloudflare is really bad today. It's sporadic, but there are periods where the speed test won't even complete it's so bad. It's pretty easy to see which services are using Cloudflare, as they won't load. Discord varies from not usable to "really slow and broken". After speaking with support the last few days regarding an unrelated issue, I touched on the issue and EE in general appear to be totally oblivious to the ridiculously bad quality of their service caused by this.

I've pretty much had enough - is there a way to get out of the contract regarding this issue?

[andyxl987]

This issue has been affecting me (again) for the last few days. I was a BT Full Fibre customer before switching to EE. My router is configured to use homehub@btbroadband.com / BT as username and password which is what I was using with BT. I've just not updated it to use bthomehub@btbroadband.com / BT as detailed in How do I use my own router for home broadband? | Help | EE but there is no difference.

[connorg123131]

Yep, just noticed it really bad today and found this thread. I had the issue a few months ago and it sort of fixed itself, but today it ranged from images within Discord loading fast to then not loading at all once reaching half way.

I contacted EE support directly but like most in this thread will say, they just don't seem to even understand the issue when you explain it too them.

Hopefully someone finds a solution because it is making the internet connection near unusable for anything with cloudflare hosting.

[Heaving0551]

I'm now considering leaving EE, as someone who uses Cloudflare services and websites hosted by Cloudflare this is beyond awful. One minute working, next request timed out. I don't run the EE modem, but have tried with and without the EE modem and it's exactly the same...

[bobpullen]

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@andyxl987 wrote:

This issue has been affecting me (again) for the last few days. I was a BT Full Fibre customer before switching to EE. My router is configured to use homehub@btbroadband.com / BT as username and password which is what I was using with BT. I've just not updated it to use bthomehub@btbroadband.com / BT as detailed in How do I use my own router for home broadband? | Help | EE but there is no difference.

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Thanks Andy, that discounts that theory then.