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Charges without usage

Ayodelesundayj
Visitor

‎18-03-2026 02:06 PM

Hi, Admin please I returned my Broadband since January when I changed address and I'm still being charged the monthly subscription till tomorrow I even called the EE Customer service and the gave me a QR code which i used to return it through royal mail

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎18-03-2026 02:41 PM

You may have you returned your kit but did you cancel your contract by giving EE 30 days notice as required? If not, your contract runs on with you having to pay for it.

OR did you ask EE to move your BB to your new addy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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