I renewed my broadband contract with EE a couple of months ago. I have not received any new kit but I still use the hub I already had and it works fine. I keep receiving these messages from EE. I’ve tried phoning before today and had an hour wait time. I today phoned EE and got through and they said there is nothing on my account so they can’t do anything and I can ring back after I’ve been charged. I’ve had 5 emails and 5 texts so I said surely you can just cancel this request rather than charge me and then I have to argue it. I asked to speak to a department who could help and the chap told me it’s him so he’s sorted it now. I obviously don’t have any confidence that it’s been sorted.
Can anyone advise an easier way to get this sorted with EE?
We've been in touch a few times to ask you to return your kit.
Please send the following back to us so you won't be charged:
Smart Hub2 £65 22 Sep 2026
