Change over from BT

[Cesca1]

I’ve just today changed my broadband and Tv from  BT to  EE. I’ve had a text to advise it has now changed, but no information on a password for the EE internet, I’m still on BT internet. My hub hasn’t been changed, I was advised it would automatically change. Please advise on password for EE and the name of the EE Wi-Fi as there are 2 options showing when I’ve looked at it

[JimM11]

@Cesca1 If you have any e-mails from EE check incase they may have went into a spam box? If your hardware has not changed from BT to EE, then everything is still the same for your home broadband router to internet. You will have a new EE ID and account number hopefully in the welcome to EE e-mail! New hardware may not be supplied if EE/BT deem what you have is good enough. You can also get to everything through your MyBT account ID in the meantime.

[Cesca1]

Thank you for your help, I will check through my emails

Sent from my iPhone

[Clockhse57]

My broadband is much slower now changed from bt to ee. This is not right. Getting poorer service for same subscription.

[JimM11]

@Clockhse57 For you!

Contact Us | Help & Support | EE

[XRaySpeX]

@Clockhse57 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Clockhse57]

Fibre 67 essential.[image: IMG_20251005_171645.jpg]
64 - 74mpbs

[XRaySpeX]

That image is on your own device which we can't see from here. Use the Camera icon above your text to upload an image file to here.