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Cant link accounts

NA075
Contributor
Contributor

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

91 REPLIES 91
Neil-O
Former EE Employee

Hi @Mickmot I'm sorry about that, have you previously raised this with the helpdesk? There is a specialist team working through a backlog of these cases at the moment so I wouldn't like to duplicate the request if it's already been raised to them.

Thanks

Neil

I don’t know to be honest. I’ve lost count of the number of times I’ve rung the helpdesk.

Neil-O
Former EE Employee

@Mickmot If you've already called about this they should have raised a case. I'll be happy to check and will send you a prviate message so you can get in touch with your details.

Thanks

Neil

Replied 

thanks

 

HI Could I please also get help with Linking my EE broadband to my account, I previously had EE mobile but I have recently left EE mobile.I now only have EE broadband but I am unable to link it nor can i access it online, 

Thanks 

Maisa 

XRaySpeX
EE Community Star
EE Community Star

@maisieS1 : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
tammclaughlin
Established Contributor
Established Contributor

Hi, that does not work even when using your new account number.

There seems to be a deeper backend IT issue that the techies are still working on 

 

Craigym1
Investigator
Investigator

Keep trying am still waiting 3 months in now not happy with it all just keep calling and asking u get told the same thing over and over again. 

Dave1360
Explorer

I’ve been trying to link my mobile account with my broadband account since February. I’ve been fobbed off 4 times on 150 saying they know exactly what the issue is and it will be rectified within 72 hrs. I haven’t seen a bill since they persuaded me to swap from BT.

still isn’t .

just tried 150 again and 30 mins waiting time. I’m sick of  this company and its inability to keep its promises.

Same here -l