Cant link accounts

[NA075]

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

[Neil-O]

Hi @Mickmot I'm sorry about that, have you previously raised this with the helpdesk? There is a specialist team working through a backlog of these cases at the moment so I wouldn't like to duplicate the request if it's already been raised to them.

Thanks

Neil

[Mickmot]

I don’t know to be honest. I’ve lost count of the number of times I’ve rung the helpdesk.

[Neil-O]

@Mickmot If you've already called about this they should have raised a case. I'll be happy to check and will send you a prviate message so you can get in touch with your details.

Thanks

Neil

[Mickmot]

Replied 

thanks

[maisieS1]

HI Could I please also get help with Linking my EE broadband to my account, I previously had EE mobile but I have recently left EE mobile.I now only have EE broadband but I am unable to link it nor can i access it online, 

Thanks 

Maisa 

[XRaySpeX]

@maisieS1 : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

[tammclaughlin]

Hi, that does not work even when using your new account number.

There seems to be a deeper backend IT issue that the techies are still working on 

[Craigym1]

Keep trying am still waiting 3 months in now not happy with it all just keep calling and asking u get told the same thing over and over again. 

[Dave1360]

I’ve been trying to link my mobile account with my broadband account since February. I’ve been fobbed off 4 times on 150 saying they know exactly what the issue is and it will be rectified within 72 hrs. I haven’t seen a bill since they persuaded me to swap from BT.

still isn’t .

just tried 150 again and 30 mins waiting time. I’m sick of  this company and its inability to keep its promises.

[Dave1360]

Same here -l