21-01-2024 06:59 PM
Hi
I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks
Solved! See the answer below or view the solution in context.
04-04-2024 05:28 PM
Hi @Mickmot I'm sorry about that, have you previously raised this with the helpdesk? There is a specialist team working through a backlog of these cases at the moment so I wouldn't like to duplicate the request if it's already been raised to them.
Thanks
Neil
04-04-2024 06:23 PM
I don’t know to be honest. I’ve lost count of the number of times I’ve rung the helpdesk.
04-04-2024 07:32 PM
@Mickmot If you've already called about this they should have raised a case. I'll be happy to check and will send you a prviate message so you can get in touch with your details.
Thanks
Neil
04-04-2024 10:14 PM
Replied
thanks
21-04-2024 03:59 PM
HI Could I please also get help with Linking my EE broadband to my account, I previously had EE mobile but I have recently left EE mobile.I now only have EE broadband but I am unable to link it nor can i access it online,
Thanks
Maisa
21-04-2024 04:01 PM
@maisieS1 : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.
21-04-2024 04:32 PM
Hi, that does not work even when using your new account number.
There seems to be a deeper backend IT issue that the techies are still working on
23-04-2024 01:23 PM
Keep trying am still waiting 3 months in now not happy with it all just keep calling and asking u get told the same thing over and over again.
21-05-2024 06:40 PM
I’ve been trying to link my mobile account with my broadband account since February. I’ve been fobbed off 4 times on 150 saying they know exactly what the issue is and it will be rectified within 72 hrs. I haven’t seen a bill since they persuaded me to swap from BT.
still isn’t .
just tried 150 again and 30 mins waiting time. I’m sick of this company and its inability to keep its promises.
21-05-2024 06:42 PM
Same here -l