Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

[Herbhead]

Ok, What am I doing wrong.

Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.

This evening (1 day on) I have tried to connect my Smart WiFi Pro Extender (SW40J) to my Smart Hub Pro. Distance between the two is 5 metres with 1 wall between them, 1950s standard build house.

Firstly tried using WPS. No luck, I get to the flashing Amber light press WPS on both units, both flash Blue then the Router stops whilst the Extender continues flashing.

Moved it closer to the router to use an Ethernet Cable. Turn on, green light, green flashing, Amber flashing solid Aqua - device shows up in the Home Network (both in App and Internet Explorer). App says it is too close so I unplug it and move it to its intended location but when I plug in the Amber light comes on and it will not connect again.

I tried the old turn it off and on - on the router. Still no connection to Extender (now on WiFi and in same room) but also I had to re-pair my Hybrid Connect to the router, that had been connected fine until I turner the router off.

Have tried a reset on the extender and repeated, but get the same.

Just pulling my hair out now.

[Lhannity]

Hi, I’m just wondering if you got this issues resolved as I’m having the exact same problem.  I can pair the two when I use a cable but as soon as I disconnect and move it to the place I need it it doesn’t work and just flashes. Any tips would be gratefully received! Thanks 

[DW104]

Thanks Pa1n. Your advice helped me set up the extender properly when all other attempts had failed.

[Raz12456]

Thank you so much for sharing this. Was tearing what little hair i have out and this advice from Danny fixed an intractable problem first time! 

[Simonsimoncat]

Having same problem with new kit as well.

Have now wired extender to hub and going to leave it for 24 hours before I unplug. 

EE really should not be sending this kit out if it’s not setting up right. 

we had old BT hub and 2 discs four the last 4 years and it worked seamlessly from day 1. 

I have been trying to set up new kit for a week. 

also notice some devices not seamlessly connected to hub - tv for instance - and have to wait for a short while - this is a wired connection and it feels like the hub is waking up the connection - not acceptable- I want my old BT kit back! 

[JimM11]

@Simonsimoncat Hopefully you have it all and did not jump the gun sending it all back to EE! All the BT Smarthub2 and complete smart disk's combo works fine on a EE connection, they even have the app working when that works!

[MadViking]

Hi, Not sure if you have sorted this yet but here's what I did if it helps.    I remember this frustration!. When I had these issues I rang EE support and this is what they told me. The Router I received probably needed to be updated , so before reconnecting any devices switch off the router switch it on alone for at least 30 minutes. Switch off and switch back on til aqua. Connect your extender with a cable until it goes aqua , remove the cable and it should remain aqua. Switch off and move the extender to where you need it most, but in a place with a good connection, (tested with a speed test on my phone)  restart and it should go back to aqua without a cable. All devices should then connect wirelessly. Mine works best on 5GHZ but I have just bought a wi-fi 7 dongle for my PC which gives triband coverage. Very fast connection and the whole system works really well inside and out. Hope this works for you.

[JimM11]

@MadViking They say painful memories stay forever! Your old link info at that time!!

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