Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

[Herbhead]

Ok, What am I doing wrong.

Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.

This evening (1 day on) I have tried to connect my Smart WiFi Pro Extender (SW40J) to my Smart Hub Pro. Distance between the two is 5 metres with 1 wall between them, 1950s standard build house.

Firstly tried using WPS. No luck, I get to the flashing Amber light press WPS on both units, both flash Blue then the Router stops whilst the Extender continues flashing.

Moved it closer to the router to use an Ethernet Cable. Turn on, green light, green flashing, Amber flashing solid Aqua - device shows up in the Home Network (both in App and Internet Explorer). App says it is too close so I unplug it and move it to its intended location but when I plug in the Amber light comes on and it will not connect again.

I tried the old turn it off and on - on the router. Still no connection to Extender (now on WiFi and in same room) but also I had to re-pair my Hybrid Connect to the router, that had been connected fine until I turner the router off.

Have tried a reset on the extender and repeated, but get the same.

Just pulling my hair out now.

[paulfirestarter]

I have the exact same issues as you. Trying to connect extender with the wps button just don't work. Tried everything.. ended up connecting using the ethernet cable to router to extender with help from YouTube!

These are the issues that I constantly have with my full fibre 500 deal contract:

Unecrypted WiFi 

Unstable link  speed fluctuations 29mbps 72mpbs 96mpbs but should be at least 433mbps.

Gateway timeout constantly.

Bandwidth keeps fluctuating and being reduced down to 10m instead of 1000m

Ethernet cable connected direct to pc using a WiFi 7 extender  constantly disconnected and resetting to WiFi only?

Slow download on very small 190kb file taken 40 seconds to download!? Should be instant!?

Unable to.log into router settings via browser error CHOP3 800 recently.been a few days and still cannot log in to router with this error.

All my devices don't get 500mbps with all various broadband tests carried out i.e fast, speed test, and meteor app testing all showing the same speed. 

I've tried to connect to EE on the app to speak with EE for help and got through to acquisitions department!?

What's going on Ee!?

Please can anyone help from EE to sort these issues out.

[XRaySpeX]

@paulfirestarter : Why do you think WiFi is unencrypted? Aren't you using WPA2 or 3?

[MadViking]

Hi Paul, there are other replies that ask the same thing, but if it helps while waiting to reach EE , have you tried the firmware update, (seems the most common issue. ) Do a factory reset, leave the hub off for at least 10 minutes. Restart and the firmware will update over at most 24 hours, unless there is a hardware issue that should give you everything you need. As for speeds mine are all over the place , amazon devices are 800+ but my PC can be 150 to 500. But the connection is strong and stable, head and shoulders better than anything before. You should also be able to see what is connected to your hub and wi-fi extender. My wifi extender still flips between orange and aqua but it all works the same. Good luck. (I have to say I got through to EE straight away and they were extremely helpful.)

[paulfirestarter]

Hi there XraySpeX

I'm running the TP link WiFi toolkit app and when tested our WiFi it checks all areas. The unecrypted WiFi is ok then not secure so not sure why this is happening even when on wpa 2 or wpa 3?

Something isn't right. Also gateway shows up timed out all the time? 

[XRaySpeX]

@paulfirestarter: What are you calling a "gateway"? Is that the router?