Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

[Herbhead]

Ok, What am I doing wrong.

Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.

This evening (1 day on) I have tried to connect my Smart WiFi Pro Extender (SW40J) to my Smart Hub Pro. Distance between the two is 5 metres with 1 wall between them, 1950s standard build house.

Firstly tried using WPS. No luck, I get to the flashing Amber light press WPS on both units, both flash Blue then the Router stops whilst the Extender continues flashing.

Moved it closer to the router to use an Ethernet Cable. Turn on, green light, green flashing, Amber flashing solid Aqua - device shows up in the Home Network (both in App and Internet Explorer). App says it is too close so I unplug it and move it to its intended location but when I plug in the Amber light comes on and it will not connect again.

I tried the old turn it off and on - on the router. Still no connection to Extender (now on WiFi and in same room) but also I had to re-pair my Hybrid Connect to the router, that had been connected fine until I turner the router off.

Have tried a reset on the extender and repeated, but get the same.

Just pulling my hair out now.

[Herbhead]

Sorry, I did not put it in my post but I left it plugged in on Ethernet for almost a day, I did the reset when I got home from work and it still was not working.

[JimM11]

@Herbhead Just a little bit of confusion, don't know if it was just the smart device waiting on the FW update to happen, or it requires both Router Reset and the FW update, or just the reset fixed it all!

Take it it's all working fine now from your previous posting?

[Herbhead]

Hybrid Connect and WiFi Extender both fine, moved upstairs and no issue since.

[JimM11]

@Herbhead Thanks for replying, sorry for the confusion!👍👍

[MadViking]

Thanks Jim , Just to update I did get the mesh set up but as before the second web extender only works by connecting with a Lan cable to the hub, (does not work with WPS) leave it a while, remove the Lan cable and let it settle, and power off. Relocate and power on again, leave a while , but still it fluctuates between amber and aqua, however it does work so all good. 

My question now is Having moved from BT to EE does this explain why my BT mail server shows my email page as "not secure"? I wonder if anyone else has had this issue?

[JimM11]

@MadViking Sorry do not use BT mail, the link below may help.

BT Email Help | Get support for your BT Email | BT Help

[MadViking]

Thank you again,     just tried without any luck, there is always something to fix! Ha ha 

[XRaySpeX]

@MadViking : When you talk about your BT mail server, do you mean by using BT Webmail on the BT site or by using a Mail client or app on your device?

[MadViking]

Hi XRaySpeX, yes on my PC,  inbox, https//email.bt.com. It starts ok then when I open an email , it changes to Not Secure. 

[XRaySpeX]

@MadViking : What have you put as the Incoming Server settings (all of them) in your Mail app on yout PC, obscuring your name?