I am at my wits end. I have been trying to upgrade to Fibre 900 for months now, specifically with EE who are now part of BT but every time the order goes through fine, about a week later from hearing nothing I call them and am told it was cancelled. BT/EE claim that, though EVERY other provider on the internet says I can get 900mbps, I can only get 300mbps. Bear in mind here that the BT wholesale checker says I can get 1000mbps, and if I use my neighbours house number on the BT site (they are literally connected to me by a wall) they can get 900mbps from BT.
I have had several conversations with Openreach who say that they can't see the problem, and even had an engineer round to confirm that all the hardware in place is capable (it is). BT/EE, on the other hand, blame Openreach, saying that the order is rejected with the error "The contact details supplied with your order do not match our database, Error 2044: Maximum supported speeds by line are Downstreamspeeds: 330.000 Mb/s." This is blamed on Openreach's database, even though Openreach themselves claim no problems should occur and have even given me granular detail on how many connections the cabinet can hold and how many are in use.
I honestly don't know what to do here - BT/EE blame Openreach, Openreach blame BT. I tried ordering 900mbps around March last year with another supplier, and that order was also cancelled inexplicably, which I can only surmise means that Openreach are to blame but are not doing anything to change it. Worst thing is I can't make a complaint with them directly as there is no avenue to do that.
Has this ever happened to anyone before, and if so how did you overcome it? I have spend many hours on the phone to BT/EE, nobody ever gets back to me after claiming to do so, so I am now grasping at straws as I fear I will be forever locked to 300mbps as neither entity believes they are at fault, ergo nothing will change.
Many thanks in advance.
