Cancel Broadband

148456234
Visitor

I would like to cancel my Broadband.

The reason for this is I have moved out of where I live for a few months and do not want to be billed until I move back in.

 

5 REPLIES 5
Mustrum
EE Community Star
EE Community Star

@148456234   have a look at the Help page below. However, if you are still in contract it may be in your best interests to carry on paying rather than face early termination charges.

https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan 

XRaySpeX
EE Community Star
EE Community Star

If you no longer want any BB at your location, to cancel your EE BB & Home Phone phone EE on the Freephone no. (Opt 2) in my sig. and give 30 days notice

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
alenton2004
Visitor

I could like to Cancel my we broadband but keep my broadband sim pls 

@alenton2004 : To cancel your BB see the post above yours.

What BB SIM? You don't need or get a SIM with Home BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Is this EE Fibre/Full Fibre Broadband?

You would need to call EE Customer Services to give your cancellation notice, or change to a new provider who will put in your cancellation notice via the One Touch Switch system.

If you are within your minimum term you would be liable for Early Cancellation Charges for leaving your contract early. Info on this can be found here: https://ee.co.uk/help/profile/leaving-ee/early-termination-charges-explained 

If you have a discount on an EE SIM as a result of being an EE Broadband customer, this discount will be lost upon termination of your Broadband Account.