Can't connect to the hub admin control panel.

MortonWest · ‎23-01-2026

My mother just switched to EE. Being 91 she opted for an engineer install. The internet works fine, she can connect to it from her PC, and I can RDP into her PC . HOWEVER we are unable to connect to the Hub admin control panel. We have tried the default 192.168.1.254 in the web browser but there is no response. I have used ipconfig to confirm this address is the default gateway and DHCP server. The hub also does not respond to a ping on this address.

Is there some sort of lockdown the engineer might have done to her router?

MortonWest · ‎24-01-2026

Ok, sort of solved it. After doing the restart suggested by @Christopher_G and still not being able to connect I configured a Tailscale subnet router on her PC so I could continue to try things from my end without the RDP step. I was immediately able to ping the router and then login from my end. No idea why she can access public internet sites from her PC but not local ones, but that's a problem for another day.

Thanks All

Morton

View solution in original post

XRaySpeX · ‎23-01-2026

Try accessing the router from http://192.168.1.254/

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎23-01-2026

Hi @MortonWest

Welcome to the community.

If you're still not able to access the hub manager, I recommend restarting all of your equipment and trying again. Let us know if it then works.

Thanks

Chris

bobpullen · ‎24-01-2026

@MortonWest - where are you RDP'ing from? If remotely, then I assume it's been possible at some point to access the control panel in order to configure the port forwarding rule?

The hub should definitely respond to pings from the local network. If a restart doesn't help then it feels like something local. There's no VPN software or anything like that in play is there?

MortonWest · ‎24-01-2026

Hi,

We have tried turning the router off and then back on but it didn't fix the problem. Internet still works but no admin control panel.

Regards

Morton

MortonWest · ‎24-01-2026

Hi @bobpullen

Yes RDP'ing remotely. I had previously installed Tailscale on her PC so I could provide remote support for her. So yes I'm effectively using a VPN, but there was no need to open any ports when she changed ISP. (She is also not set up to use a different exit node so outbound connections for her are still local.)

Regards

Morton

MortonWest · ‎24-01-2026

Ok, sort of solved it. After doing the restart suggested by @Christopher_G and still not being able to connect I configured a Tailscale subnet router on her PC so I could continue to try things from my end without the RDP step. I was immediately able to ping the router and then login from my end. No idea why she can access public internet sites from her PC but not local ones, but that's a problem for another day.

Thanks All

Morton