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Can't connect to the hub admin control panel.

MortonWest
Visitor

‎23-01-2026 04:32 PM

My mother just switched to EE. Being 91 she opted for an engineer install. The internet works fine, she can connect to it from her PC, and I can RDP into her PC .  HOWEVER we are unable to connect to the Hub admin control panel. We have tried the default 192.168.1.254 in the web browser but there is no response. I have used ipconfig to confirm this address is the default gateway and DHCP server. The hub also does not respond to a ping on this address.

Is there some sort of lockdown the engineer might have done to her router?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-01-2026 04:36 PM - edited ‎23-01-2026 04:46 PM

Try accessing the router from http://192.168.1.254/

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Christopher_G
EE Community Support Team

‎23-01-2026 06:33 PM

Hi @MortonWest 

Welcome to the community.

If you're still not able to access the hub manager, I recommend restarting all of your equipment and trying again. Let us know if it then works.

Thanks

Chris

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