Can’t connect to new wifi

Chaosmnk · ‎09-02-2026

My wife and I changed to ee WiFi. Now my wife’s phone and my iPad will not connect to the WiFi. My wife’s phone is a Samsung phone. Both devices worked on the old WiFi. My iPad will connect for a little then cut out. It shows full WiFi connection but no internet access. I’ve tried resetting all of the devices and turning off other devices added to the WiFi. I can’t see any reason for the devices not to connect.

XRaySpeX · ‎10-02-2026

Does anything work with your EE BB?

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎10-02-2026

@Chaosmnk Depending on which EE/BT router you have and by the sounds you did get a new replacement one, the link below shows all the current EE versions by picture, you may just have to setup and use the compatible Network feature!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Set up and use Compatible WiFi | Broadband Help | EE linked if you need to do this!